Frequently asked questions
Find answers about orders, delivery, returns, and product routines.
How do I choose the right texture?
Match our texture names to your natural curl pattern — Kurls, Koils, and Kinks — or contact us for a recommendation.
How long do your extensions last?
With proper care, our virgin hair extensions can last 12 months or longer depending on install and maintenance.
Can I color or heat-style the hair?
Yes. Our virgin textures can be colored and heat-styled. Always use a heat protectant and follow our care guide.
What is your shipping policy?
Orders ship within 2–4 business days. Tracking is sent by email once your package is on the way.